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Frustration, long lines at San Diego International Airport after global tech outage

"Our problem is we just can't check in, and we can't call, we can't use the kiosk, nothing will work," said San Diegan Sydney Whelan.

SAN DIEGO — There were long lines at San Diego International Airport Friday morning after a global tech outage paralyzed airports across the United States.

"As soon as I came in, I saw the line, I told my wife 'Get in that line' because something's going on," said Steve Lutz.

He's trying to get to Montana with his family for his nephew's wedding. His two kids are supposed to be in the wedding, Lutz is supposed to officiate the ceremony.

 "The wedding is tomorrow at 1:00 p.m. in Montana," said Lutz. "We're contemplating on depending how this goes, jumping a car and making a 17-and-a-half hour drive to try to make it there in time."

At 9:30 a.m. a line for Delta stretched through Terminal 2.

Over 1,800 flights had been canceled within, into or out of the U.S. as of Friday morning, and more than 5,000 others were delayed, according to the flight tracking service, FlightAware. Globally, more than 28,000 flights were delayed early Friday.

American Airlines, Delta Air Lines, and United Airlines resumed at least some flight departures later Friday morning after pausing operations earlier in the day due to the outages.

"Our problem is we just can't check in, and we can't call, we can't use the kiosk, nothing will work," said traveler Sydney Whelan.

She's heading to Seattle with her husband, Andy, and their 16-month-old son, Theo. They're attending Andy's sister's wedding.

"We have other people coming to the wedding. relatives from Massachusetts, their flights were cancelled and had to rebook," said Andy Whelan. 

Airlines

On Delta's website, the company posted the following message:

Delta teams are working quickly to resolve disruptions related to an earlier vendor technology issue.

  • You can continue to manage your itinerary on delta.com and the Fly Delta app, but you may experience slowness and performance disruptions due to high volume of customer requests.
  • Unaccompanied minor travel is paused until Sunday, July 21. Those already booked will not be able to travel. Please do not book new travel for unaccompanied minors.
  • Follow updates in our News Hub.

United Airlines posted the following message on its website:

A third-party software outage impacted computer systems worldwide, including at United. We are resuming some flights but expect schedule disruptions to continue throughout Friday. We have issued a waiver to make it easier for customers to change their travel plans via united.com or the United app.

American Airlines posted this message on its website:

A third-party software outage impacted technology systems worldwide, including at American. Our flights have resumed and we’re working diligently to minimize disruptions. We’ve issued a travel waiver so you can change your trip online or in the American app.

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