SAN DIEGO — The City of San Diego has its "Get It Done" app, but what if you live in San Diego County? Turns out, there's an app for that too.
"Tell Us Now" has been around since 2017, but it’s not used as much as county leaders would like it to be.
CBS 8 learned more about the app while doing a story in Spring Valley about roads in need of repair.
"I'm at wit's end now about this whole mess. I mean it's like they don't care about us out here in Spring Valley," said James Firminger.
Firminger was upset about the streets outside a home on Ivanho and Omega, which are covered with cracks and potholes. Firminger told CBS 8 he had been trying to get the county's attention for more than a year, but no luck.
CBS 8 reached out to the county for answers.
A spokesperson told CBS 8 there was no official record of a complaint from that area, so we asked, how should county residents report issues in their neighborhood?
That's when the spokesperson mentioned the ‘Tell Us Now’ app.
“This is one of the many tools through which we want to engage the community,” said Murali Pasumarthi, a traffic engineering manager in the county’s Department of Public Works.
Pasumarthi explained people in unincorporated San Diego County can report non-emergency problems and track their progress, similar to how the city's ‘Get It Done’ app operates.
Just download the app, select an area of interest, snap a quick picture, add some text, and send.
“The moment you hit the send button, that information comes over to our front office staff. And, if during regular hours, we're able to triage it, identify exact location, where it is, what the issue is and we’re able to send it to the appropriate crew who will be responsible for maintaining, and typically we get repairs done within 72 hours,” said Pasumarthi.
Pasumarthi says they take in all kinds of requests ranging from road repairs to broken streetlights and downed trees.
Requests can be made in English or Spanish.
Pasumarthi admitted ‘Tell Us Now’ isn't being used as much as they'd like it to be, saying of the 500 or so requests they get per month, only 10% come from the app.
"We would like it to be deployed more on many of the smartphones, but today I believe over 12,000 users have this app downloaded on their smartphones," said Pasumarthi.
Back in Spring Valley, once CBS 8 made the county aware of the road issues there, they started filling in potholes within 24 hours.
The entire road, as well as others in the area, are slated for repaving in the summer of 2025.
Aside from ‘Tell Us Now,’ you can also email and call in requests to the county.
Click here for information.
WATCH RELATED: Spring Valley residents say roads are a mess, in need of repair